Lumiva Agency builds custom CRM systems for Turkish companies, hotels, travel agencies, and international businesses operating in Turkey. We design CRM around your sales process — not the other way around — and integrate it with the local platforms your business actually uses.
A CRM is only useful if your team actually uses it. We build around the workflows your salespeople already follow, then automate the repetitive parts.
Capture leads from website forms, messengers, phone, and ads. Assign to managers, track status, set follow-up reminders. Never lose a lead again.
Visual pipeline with stages customised to your sales process. Drag-and-drop deal management, activity tracking, and win/loss analytics.
Full contact and company profiles with communication history, documents, payments, and notes. Accessible from any device.
Sales KPIs, team performance, funnel conversion rates, revenue forecasting. Dashboards in Metabase or Looker Studio.
Connect to booking systems, payment gateways, email, Telegram, WhatsApp Business, Google Workspace, and accounting software.
Auto-assign leads, send follow-up emails, trigger tasks based on deal stage changes. Reduce manual work by 40–60%.
Native-feeling mobile web app so field sales and account managers can update deals and contact clients away from their desk.
Granular access control by team, role, and pipeline — so managers see everything and reps see only what they need.
CRM for guest communication, group booking management, corporate client tracking, and direct sales funnels. Integrates with PMS and OTA channels.
Inquiry management, tour proposal automation, multi-channel lead capture, and booking status tracking for tour operators.
Property listings linked to leads, developer project pipelines, viewing scheduling, and multi-agent collaboration.
Order management, VIP client tracking, loyalty programme integration, and repeat purchase automation.
Custom CRM development means building a sales and client management system tailored to your specific business processes — not adapting your team to a generic off-the-shelf tool. We build CRM systems for Turkish and international companies from scratch, or deeply customise existing platforms.
Choose custom CRM when your sales process is complex, when you need specific integrations (booking systems, local payment gateways, ERP), or when per-seat subscription costs of SaaS tools exceed the ROI. Custom CRM typically pays back in 12–18 months for teams of 10+ people.
A basic CRM for lead management and sales tracking takes 8–12 weeks. A full CRM with integrations, reporting, and custom workflows takes 14–20 weeks. We use agile delivery so you can use core features from week 6.
Basic CRM systems start from €18,000. Complex CRM platforms with integrations, analytics, and mobile access start from €35,000. Maintenance and feature development continues monthly at €3,000–€8,000/month depending on scope.
Yes. We integrate with YuKassa, Tinkoff Pay, SBP, Hepsiburada, Trendyol, local booking systems, accounting software, and any REST or webhook-based API. We also handle integrations with Google Workspace, Microsoft 365, Telegram, and WhatsApp Business.
Both. Lumiva CRM is our own product that can be deployed quickly and customised for your workflows. For businesses with highly specific processes, we build a fully bespoke system from the ground up.
Yes, briefly. We run a structured onboarding session for your team and provide documentation. Because we design the CRM around your existing sales process rather than forcing a generic workflow, adoption is typically faster than with off-the-shelf tools.
Yes. We build on PostgreSQL and Node.js with a modular architecture, so adding new pipelines, user roles, or integrations later does not require rebuilding the system from scratch.
Book a CRM consultation. We'll map your sales process and propose a system architecture within 3 business days.