Privacy Policy

1. Operator and scope

This policy applies to visitors and people who contact Lumiva Agency through lumiva.agency, its forms or the website chat. The operator is presented as Lumiva Agency · ООО «Лумива» · Lumiva Anonim Şirket. The legal entity that provides a particular service is identified in the relevant individual agreement.

Website: https://lumiva.agency. Location: Antalya, Türkiye. Privacy contact: [email protected].

2. Data we process and purposes

Depending on how you use the site, we may process:

• Information you submit in forms, such as your name, email, phone number, company, team size, budget and project message, to respond to requests and discuss or provide services.
• Messages and contact details sent through the website chat, to communicate with you and handle your inquiry.
• Technical and usage data, such as IP address, browser and device information, visited pages, referrer, timestamps and UTM campaign parameters, for site operation, security, attribution and, where you consent, analytics.

3. Legal grounds

We use contact information to respond to your request and take steps you ask us to take before entering into an agreement. We process data where necessary to perform an agreement, comply with applicable legal obligations, protect the site and our rights, or for another lawful basis available under the law that applies to you.

Optional analytics are activated only after you give consent. You can refuse or withdraw that consent using Cookie settings.

4. Cookies and analytics

The site stores your cookie choice in browser local storage under lumiva_cookie_consent_v2. Strictly necessary site functions may use browser storage. Google Analytics 4 (measurement ID G-PY7330Q8X2) and Yandex.Metrika (counter 109183320, including Webvisor and clickmap features) are not loaded until you accept optional analytics.

If you refuse, these analytics tools are not loaded. You can change your choice at any time using Cookie settings in the site footer. See the Cookie Policy for more details.

5. Service providers, storage and transfers

Website forms are sent to pl2.lumiva.agency for handling. The website chat is provided through crm.lumiva.agency. We also use website hosting and backup services, Google Analytics and Yandex.Metrika when you consent. The operator communicates that its servers and daily backups are located in the European Union.

These providers process data to deliver their services and may process it in countries where they or their infrastructure operate. Where required by applicable law, appropriate safeguards are used for international transfers. Provider privacy notices may explain their own processing in more detail.

6. Retention

We keep inquiry data for as long as needed to respond and manage the inquiry, and afterward for any period required by an agreement, applicable law or the establishment or defence of legal claims. Server security logs are generally retained for up to 12 months.

Analytics retention is configured for up to 26 months in Google Analytics and up to 12 months in Yandex.Metrika. Your cookie choice remains in browser storage until you clear it or change the choice.

7. Your rights and security

Depending on the law applicable to you, you may have rights to access, correct, erase or restrict the use of your personal data, object to certain processing, request a portable copy, withdraw consent, or complain to a supervisory authority. To make a request, email [email protected]. We may ask for information needed to verify and respond to your request.

We use reasonable organizational and technical safeguards, including access controls and protected connections. No method of internet transmission or storage can be guaranteed to be completely secure.

8. Updates and contact

We may update this policy when the site, services, providers or applicable requirements change. The latest version will be posted at https://lumiva.agency/privacy-policy.

Privacy requests: [email protected] · +90 538 365 96 78 · Antalya, Türkiye.